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Frequently Asked Questions
FAQ
Is the steam hot or is there a real flame?
No. MerryTrain creates a cool ultrasonic mist and uses LED lights to imitate a warm fire glow — no hot steam and no real flame.
Can I use essential oils?
Yes. Add water to the tank and a few drops of your favorite compatible essential oil to fill your space with a festive scent.
Does it come with a remote?
Yes. The included remote lets you control the mist, lighting and timer settings from a distance.
What happens when the water runs out?
MerryTrain features automatic shut-off, so it stops operating when the water level becomes too low.
How fast is shipping?
We process orders within 24-72 hours and deliver them within 8-15 days depending on your location, with tracked shipment included for your convenience.
How do I get in contact?
You can message support by clicking the "Contact Us" section on our store.